Contact Us

At Hazel's Copper, we are always here to help. Whether you have a specific question about our collections, need assistance with sizing, or want an update on your order transit — please do not hesitate to reach out to our dedicated support desk.

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🕐 Response Time & Support Hours

Our dedicated customer service team aims to respond to all inquiries within 1–2 business days.

Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM

How to Reach Us

To ensure we can resolve your questions as efficiently as possible, please use one of our direct channels below:

  • For Order & Product Support: Email us directly at info@hazelscopper.com (please include your order number if applicable).

  • Official Corporate & Contact Information

    In alignment with global trade regulations and consumer protection standards, our full business details are publicly disclosed below:

    Store Name: Hazel's Copper
    Customer Support Email: info@hazelscopper.com
    Business Hours: Monday – Friday: 09:00 AM – 06:00 PM
    Saturday – Sunday: 10:00 AM – 05:00 PM

Frequently Asked
Questions


Yes — every piece is 99.9% solid copper, not plated or coated brass like much of what's sold online. It's handcrafted, one piece at a time, in our workshop in Castlemaine, Victoria.

Almost certainly because what you wore before wasn't solid copper. The vast majority of copper jewellery sold online is copper-plated — a thin coating over a base metal, meaning almost no real copper ever touches your skin.

Every piece in this collection is pure copper all the way through. No plating, no base metal, no coating. The difference between solid copper and plated copper against skin is significant, and most people notice it.

The other factor is consistency. Pure copper is meant to be worn daily, not occasionally. Give it a full month before deciding.

I've been asked this for fifty years. Here's what I know: copper is an essential mineral the human body genuinely needs, and wearing it against the skin is a practice that predates modern medicine by thousands of years.

I've never made promises to anyone. What I can tell you is that people who came to me at 55, 60, 65 keep coming back — year after year, decade after decade — without me ever having to explain why.

Whether you call that placebo or not, the people wearing my copper noticed something they wanted to keep noticing. That's all I've ever needed to know.

Formal clinical studies have produced mixed results, and I won't pretend otherwise.

What I will say is this: copper has been worn against human skin for over 3,000 years across virtually every civilisation on earth. Roman soldiers. Ayurvedic healers. Generations of women who passed it down to their daughters, who passed it down to theirs.

They weren't running double-blind trials. They were wearing what their grandmothers wore. My customers aren't scientists either — they're just people who tried everything else first.

Pure copper naturally develops a darker patina with wear — this is normal and part of the character of solid copper. It's very different from cheap plated jewellery, which flakes or turns brassy quickly.

Yes, you can. Pure copper is naturally resilient — it has been worn by fishermen, farmers, and labourers through every kind of weather and water for centuries.

That said, a few things worth knowing:

  • Saltwater and chlorine will accelerate the patina process — your piece will darken and age faster than it would with dry wear
  • This is not damage. It is simply the copper responding to its environment, the way real metal does
  • Prolonged or repeated exposure to chlorinated pools may affect the surface finish over time

If you prefer to keep the original shine, rinse the piece with fresh water after swimming and pat dry. Otherwise — wear it freely. It's made to be lived in, not stored.

You can find our full copper care guide here.

Copper is a base metal, yes. What you're paying for is 100% pure material, crafted by hand, one piece at a time — a standard we've never compromised on.

We've kept full control over every piece in this collection because we refused to cut corners for volume. No mass production. No plating. No coatings. Every piece is shaped, engraved, and finished by hand. When these are gone, there won't be more.

You can buy a copper-plated bracelet for a few dollars anywhere. This is something else.

Free shipping with Australia Post is included on all orders over $50. Orders under $50 ship for a flat $7.50

Once your order is confirmed, you'll receive an email with your order number and Australia Post tracking details. You can follow your delivery every step of the way.

You're welcome to return items within 30 days of receiving them.

  • Return shipping costs are the buyer's responsibility
  • Approved refunds are issued to your original payment method

We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay — all processed securely at checkout.

Yes — a confirmation will be sent to your inbox as soon as your order is placed. If you don't see it, check your spam folder or reach out to us directly.

We're here to help. Reach out via our Contact Page or email us directly — we aim to respond within 24 hours.

Still have a question?

info@hazelscopper.com