1. Applicability

By placing an order through our website, you agree to these Terms and Conditions. We reserve the right to update these terms at any time without prior notice.

2. Product Information

We make every effort to display our products, materials, and colors as accurately as possible. However, actual colors and finishes may vary slightly due to individual screen and monitor settings. As our pieces are handcrafted from 99.9% pure solid copper, minor natural variations in texture or finish between individual items are normal and are not considered defects. Minor typographical errors or inaccuracies are reserved. Product images are for illustrative purposes only.

3. Ordering and Payment

Orders are officially confirmed once full payment has been successfully received. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. Available payment methods are securely displayed at checkout.

4. Processing and Delivery

• Processing time: 2–3 business days.
• Estimated delivery time: 10–20 business days, depending on your location within Australia.
• Shipping costs: Free shipping applies to orders over $50 AUD. A flat rate of $7.50 AUD applies to orders under $50 AUD.
• Delays: Delivery may occasionally be delayed during peak holiday seasons, severe weather, or courier volume constraints.

5. Returns, Cancellations, and Refunds

We want you to be completely satisfied with your purchase. Our return window is a 30-day money-back guarantee from the date of delivery.

• Return Process: To initiate a return, customers must first contact our customer support team at info@hazelscopper.com to receive the correct return instructions and authorization.
• Return Costs: Return shipping costs are the customer's responsibility, unless the item arrived faulty or incorrect. We recommend using a trackable shipping method, as we cannot issue refunds for items lost in transit.
• Condition: Returned items must be unworn and in their original packaging, with proof of purchase provided.

6. Product Claims & Intended Use

Hazel's Copper products are sold as handcrafted jewellery items. Any references on our website, in advertising, or in customer testimonials to the wearing of copper — including historical or traditional use, or personal experiences shared by customers in their own words — are provided for informational and cultural interest only. Hazel's Copper does not make, and does not endorse, any claim that our products diagnose, treat, cure, or prevent any medical condition, or that they affect circulation, pain, energy levels, or sleep. Any such personal testimonials reflect individual customer experience and are not a substitute for professional medical advice.

7. Liability

Hazel's Copper is not liable for loss, theft, or damage during shipping once transit tracking confirms successful delivery to the shipping address provided by the customer. Customers are responsible for ensuring their delivery details are entirely correct at the time of ordering. Address corrections must be reported to our support team within 24 hours of placing the order. Nothing in these terms limits any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

8. Customs, Duties, and Import Taxes

For domestic orders within Australia, no customs duties apply. For any international shipments, local import duties, customs fees, or regional taxes may apply depending on your destination country. These additional charges are the sole responsibility of the customer. Hazel's Copper has no control over these government fees or associated customs inspection delays.

9. Intellectual Property

All content displayed on this website, including texts, product descriptions, custom graphics, images, and logos, is the exclusive intellectual property of Hazel's Copper and may not be reproduced, copied, or used without our prior written permission.

10. Complaints and Dispute Resolution

Customer satisfaction is our highest priority. Complaints can be submitted in writing via our online contact form or by emailing info@hazelscopper.com. We aim to respond and provide a fair resolution within 5 business days.

11. Applicable Law

These terms and conditions are governed by the laws of Australia. Any disputes shall be subject to the non-exclusive jurisdiction of the competent courts of Australia. Nothing in this clause affects your statutory rights as a consumer under the Australian Consumer Law.