PRIVACY POLICY

Your Trust & Privacy

Privacy Policy

This Privacy Policy applies to all services and digital platforms operated by Hazel's Copper, accessible via www.hazelscopper.com [pas domein aan]. We are committed to protecting your personal data and handling your information in accordance with Australia's Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you browse our store, register an account, or place an order, we may collect and process the following personal information:

  • Identity & Contact Data: Your full name, shipping address, billing address, email address, and phone number.
  • Financial Transactions: Payment details required to process your transaction (securely handled and tokenized by our certified payment gateways).
  • Technical Connection Data: Your IP address, device type, operating system, and browser configuration.
  • Behavioral Analytics: Information on how you navigate, search, and interact with our webshop.

2. How We Use Your Information

We process your personal data based on legitimate business interests and legal requirements to fulfill the following purposes:

  1. Processing, validating, fulfilling, and shipping your purchased orders.
  2. Providing high-quality customer service, support, and claim handling.
  3. Sending mandatory transactional updates, such as order confirmations and tracking links.
  4. Sending promotional campaigns and style updates, provided you have given your consent in accordance with Australia's Spam Act 2003.
  5. Improving and optimizing our website layout, product selection, and user experience.

You reserve the right to withdraw your consent for marketing updates at any time by clicking the "unsubscribe" link included at the bottom of our emails, or by contacting our support team directly.

3. Sharing Data with Third Parties

We do not sell your personal details to third parties. We only share essential data with trusted service providers necessary to facilitate our business operations, including:

  • Payment Gateway Providers: To securely process transactions (e.g., Shopify Payments, Stripe).
  • Logistics & Courier Partners: To safely package, ship, and deliver your orders via Australia Post and partner couriers.
  • Analytics & Optimization Services: To analyze website performance and marketing relevance (e.g., Google Analytics, Meta).

All third-party partners are contractually and legally bound to process your personal data with confidentiality and solely for the specified service. Please be aware that some logistics and software providers operate internationally outside of Australia (including in the Netherlands, the United States, and elsewhere in Europe). By using our platform, you acknowledge and accept this cross-border transfer of data, in line with APP 8 (overseas disclosure).

4. Data Retention

We retain your personal information only for as long as is strictly necessary to fulfill the purposes for which it was originally collected, to handle any subsequent returns or warranty claims, or to comply with applicable Australian tax and accounting laws.

5. Cookies

Our website utilizes cookie technologies to run efficiently. We categorize these cookies as follows:

  • Functional Cookies: Crucial for technical stability, including cart storage and secure checkout.
  • Analytical Cookies: Used to understand general traffic flows and site performance.
  • Marketing Cookies: Used to display relevant, tailored ads on external social platforms.

You can adjust, reject, or manage your cookie permissions at any time through our interactive consent banner or your local browser privacy settings. For complete details, please refer to our Cookie Policy.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you are entitled to several rights regarding your personal data. You have the right to:

  1. Request access to the personal data we currently hold about your identity.
  2. Request the correction or updating of any inaccurate or incomplete records.
  3. Request the deletion of your personal data from our active systems, where legally permissible.
  4. Withdraw your consent to ongoing data processing activities at any time.
  5. Lodge a formal complaint regarding our data handling with the Office of the Australian Information Commissioner (OAIC) if unresolved with us directly.

To exercise any of your rights, please contact our privacy desk directly via our contact page or by emailing us at the address provided below.