RETURN POLICY

Returns & Refunds

Your satisfaction matters to us. If something isn't quite right, we want to make the return process as straightforward and transparent as possible.

Return Window

We offer a 30-day money-back guarantee, starting from the date of delivery.

Conditions for Returns

  • ✔ Items must be unworn and returned in their original packaging.
  • ✔ Proof of purchase (order number or confirmation email) is required.
  • ✔ Please note that copper naturally develops a patina with wear over time — this is a characteristic of the material and not a defect, but items showing wear are not eligible for return.

How to Start a Return

To initiate your return, please follow these steps:

  1. Email us at info@hazelscopper.com within 30 days of delivery.
  2. Include your order number and the reason for your return.
  3. Our customer support team will respond within 24 hours with detailed return instructions.

Important: Please contact us and wait for confirmation before sending anything back. Items returned without prior authorization cannot be processed.

Return Shipping — Important Information

Approved returns must be shipped to our designated international return facility. Please write your order number clearly on the outside of the package.

Liu Changxing
No. 409, 3rd floor, Suxi Yiwu Town
Yiwu, Zhejiang 310000
Zhejiang Province, China

  • ✔ Return shipping costs are entirely the responsibility of the customer.
  • ✔ Any applicable customs duties, export fees, or carrier surcharges are the sole responsibility of the customer.
  • ✔ We strongly advise using a trackable shipping service. We cannot accept liability or issue refunds for packages lost in transit.
  • ✔ Please do not send a package to this address without first receiving confirmation from our support team.

Our team is always happy to help you figure out the best way to send your return back to us.

Refunds

Once your return is received, inspected, and approved, your refund will be processed to your original payment method within 5-10 business days. You will receive an automated confirmation email as soon as the refund has been issued.

Damaged or Incorrect Items

Did you receive a damaged, defective, or incorrect product? Please contact us within 7 days of delivery with clear photos of the issue. We will arrange a replacement or issue a full refund at no extra cost to you — in most cases, a physical return is not required.